Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide to us, including:

• Contact Information: When you use our contact form, we collect your name, email address, and the content of your message.
• Communication Preferences: Your preferences regarding how we may contact you.

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information, including:

• Device Information: Browser type, operating system, device type, and screen resolution.
• Usage Information: Pages visited, time spent on pages, referring website, and navigation paths.
• Location Information: General geographic location based on IP address (country/city level only).

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information. You can control cookies through your browser settings and our cookie preference center. See Section 5 for more details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Respond to Inquiries: We use contact information to respond to your questions and messages.
• To Improve Our Site: We analyze usage data to understand how visitors use our Site and to improve content and user experience.
• To Ensure Security: We use technical information to maintain the security and proper functioning of our Site.
• To Comply with Legal Obligations: We may process your information to comply with applicable laws and regulations.

3. Legal Basis for Processing (For EEA/UK Visitors)

If you are located in the European Economic Area (EEA) or United Kingdom, our legal basis for processing your personal information includes:

• Consent: Where you have given us consent to process your data (e.g., for analytics cookies).
• Legitimate Interests: Where processing is necessary for our legitimate interests, such as improving our Site and understanding our audience.
• Contract Performance: Where processing is necessary to respond to your inquiries.
• Legal Obligation: Where we need to comply with a legal obligation.

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with third-party service providers who help us operate our Site (e.g., hosting providers, analytics services). These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose information if required by law, legal process, or government request.
• Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or that of others.

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

5.2 Managing Cookies

You can manage your cookie preferences by:

• Using our cookie preference center (accessible via the cookie banner on your first visit)
• Adjusting your browser settings to block or delete cookies
• Using browser extensions that manage tracking

Note that blocking certain cookies may impact your experience on our Site.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

• Contact Form Data: Retained for up to 2 years after our last communication with you.
• Analytics Data: Retained for up to 26 months in aggregated, anonymized form.
• Cookie Preferences: Retained for 12 months, after which you will be asked to confirm your preferences again.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request correction of inaccurate personal information.
• Erasure: Request deletion of your personal information in certain circumstances.
• Restriction: Request restriction of processing in certain circumstances.
• Data Portability: Request transfer of your data to another service provider.
• Objection: Object to processing based on legitimate interests.
• Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at daniel.krasner@uae-rewards-experience.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

Our Site is hosted and operated from the United Arab Emirates. If you are accessing our Site from outside the UAE, please be aware that your information may be transferred to, stored, and processed in the UAE and other countries where our service providers are located.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

10. Third-Party Links

Our Site may contain links to third-party websites (such as Emirates NBD, Careem, and Noon official websites). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any website you visit.

11. Children's Privacy

Our Site is not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: